Returns & Refunds Policy

Welcome to SCF Storage & Shipping Containers. This Return & Refund Policy outlines the terms and conditions for returns and refunds of shipping containers and modified containers within Europe. By purchasing from SCF Storage & Shipping Containers, you agree to comply with this policy.

1. General Information

Company Name: SCF Storage & Shipping Containers
Registered Office: 112 Abbott Rd, Perth, WA, Australia
Email: info@scfstorageshippingcontainers.com

2. Return Eligibility
2.1. Standard Containers
Return Period: Standard containers can be returned within 14 days of delivery.
Condition: The container must be in its original condition, unused, and free from damage.
Documentation: Proof of purchase (invoice or receipt) must be provided.
2.2. Modified Containers
Non-Returnable: Modified or customized containers are non-returnable and non-refundable unless they are defective or damaged upon delivery.
3. Return Process
3.1. Requesting a Return
Contact Us: To initiate a return, contact our customer service team at info@scfstorageshippingcontainers.com within the return period.
Return Authorization: Obtain a Return Authorization Number (RAN) from our customer service team. Returns without a RAN will not be accepted.
3.2. Shipping the Return
Shipping Method: The customer is responsible for arranging the return shipment and covering the associated costs.
Packaging: Ensure the container is securely packaged to prevent damage during transit.
Return Address: Ship the container to the address provided by our customer service team.
4. Refunds
4.1. Standard Containers
Inspection: Once we receive the returned container, we will inspect it to ensure it meets the return eligibility criteria.
Processing Time: Refunds will be processed within 30 days of receiving the returned container.
Refund Method: Refunds will be issued via the original payment method unless otherwise agreed.
4.2. Shipping Costs
Non-Refundable: Original shipping costs are non-refundable, except in cases where the return is due to a defect or damage caused by SCF Storage & Shipping Containers.
5. Defective or Damaged Products
5.1. Reporting Defects or Damage
Inspection: Inspect the container upon delivery for any visible defects or damage.
Notification: Report any defects or damage to our customer service team within 48 hours of delivery. Provide detailed information and photos of the defect or damage.
5.2. Resolution
Repair or Replacement: We will work with you to repair or replace the defective or damaged container at no additional cost.
Refund: If repair or replacement is not possible, a full refund will be issued, including shipping costs.
6. Exceptions and Exclusions
6.1. Custom Orders
Custom or special orders that are manufactured to the customer’s specifications are non-returnable and non-refundable unless they are defective or damaged upon delivery.
6.2. Used Containers
Used containers are sold as-is and are non-returnable and non-refundable.
7. Contact Information